5 min read
Selecting the right agency protects your loved one and gives your family peace of mind. Use this practical checklist to confirm that a provider is licensed, insured, well managed, and transparent about how care is delivered and monitored.
Your quality and safety checklist
- Business license and state licensure where required
- Caregivers are employees, with payroll taxes handled by the agency
- Worker’s compensation insurance for on-the-job injuries
- Professional liability insurance
- Fidelity bond insurance to protect against theft
- Active supervision by a direct supervisor or care manager
- Written plan of care tailored to the client
- Criminal background checks for all employees
- Initial and ongoing training for caregivers
- 24-hour on-call service for schedule changes and support
- Satisfactory customer ratings and references
- Electronic timekeeping that verifies caregiver check-in and check-out at the home
- Family portal access so families can review visits and care notes
Why these standards matter
When caregivers are employees with worker’s compensation, injuries that happen on the job are covered. Active supervision allows the agency to address performance issues quickly. A true 24-hour on-call line supports last-minute changes and backup coverage. Training programs give caregivers clear guidance for consistent, quality care. Employee status also means caregivers may qualify for unemployment benefits between assignments and pay into Social Security and Medicare for retirement, which helps agencies recruit and retain dependable staff.
What to do next
Bring this checklist to your conversations with potential providers and ask for written confirmation where possible. The right agency will welcome your questions and explain how these safeguards protect your family.
Want help evaluating options or building a care plan? Call 509-606-0177 or contact us to schedule a free in-home consult.
